With you through every movement
Warranty, spare parts and servicing to keep your Reformers class-ready, session after session.
After the Reformers arrive
Buying the Reformers is the easy part. What matters is how they hold up once the timetable is full. Here's what our studio partners care most about.
Commercial warranty
Designed for full timetables and busy studio floors, with a commercial warranty to match.
Read the termsSpare parts
We keep springs, straps, ropes, footbars and upholstery in stock in the UK. Most spares are dispatched within 48 to 72 hours, so downtime is kept to a minimum
Delivery and installation
Two-person delivery into your studio comes as standard, for a small delivery charge. Installation is available on quote and includes unboxing, assembly and packaging removal.
Ask about your siteServicing schedule
A simple maintenance routine your instructors can run themselves. For anything bigger, we've partnered with an aftercare team who service the major gym chains across the UK and Europe.
See maintenanceFOLD Academy
We'll take your instructors through the equipment, the adjustments and safe programming. Beyond that, FÔLD Academy offers accredited courses to suit whatever your business needs.
Talk to a person
Our dedicated UK support team is on hand for all your aftercare, from spare parts to servicing questions.
Contact the teamContact customer support
Questions about an order, a delivery or your equipment? Get in touch.
Log in for a wholesale and equipment support
Trade account required
Apply now to open your wholesale account and enjoy exclusive access to wholesale pricing, bulk ordering, and dedicated support.
Ready when you are
Tell us the size of your space, and we'll come back with a Reformer count, a quote and what it looks like monthly.
Meet the commercial team
Planning a commercial fit-out? Chat to us below.
Need help with an order or your Reformer? Email hello@foldreformer.com for the fastest answer.
FOLD FAQ's
Something has broken mid-class. What now?
Email customer support. Springs, straps, ropes, footbars and upholstery are all held in stock, so most faults are fixed without the Reformer leaving your space.
How do I order spare parts?
Email support and we'll come back with commercial pricing on whatever you need. Self-serve ordering is on the way.
How long does a warranty claim take?
You'll hear back within seven working days with a fix agreed, not just an acknowledgement.
Do you service beds on site?
One scheduled site service visit comes with the commercial warranty. Without it, visits are arranged at cost. Either way, the routine checks between visits are straightforward enough for your team to handle.
Can you retrain new instructors later?
Yes. Teams change, people move on, and new instructors shouldn't have to learn it from whoever happens to be around. Book another session whenever you need one.