Frequently asked questions

How long will it take to receive my bed, once I've purchased it?

Your estimated shipping date will be listed on our website at time of purchase. This will also be detailed in your pre-order confirmation email. At present, pre-orders by 16th September will arrive for December 2024 with final delivery date communicated end of November.

We will endeavour to update you throughout the shipping period via email & SMS. Once your FOLD Reformer has passed quality control, we will contact you directly to arrange a delivery date that suits you.

For further information, please contact our Member Support Team via hello@foldreformer.com

How will my bed be delivered?

Our free complimentary 2-person delivery service will mean your bed is delivered to your front room or the room of your choice.

We have partnered with a trusted courier service to ensure a smooth delivery experience.

Where is my delivery? It's been longer than you've said.

We do our best to keep you informed with any shipping and delivery updates, including estimated timelines, as quickly as possible. Our goal is to provide you with the latest information and to be transparent every step of the way.

If your order is delayed, we prioritise getting it to you as soon as our new stock arrives. While we usually take 2-3 weeks to dispatch.

We know how excited you are to receive your beds, and we truly appreciate your understanding and patience when these situations arise.

Is there a warranty on the FOLD Reformer Bed?

This FOLD Reformer bed is covered by a 12-month limited warranty against defects, excluding upholstered parts, ropes, straps, and loops.

This warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage or imperfections within design specifications that do not affect functionality
  • Damage from acts of God, accidents, abuse, misuse, negligence, or lack of maintenance
  • Damage from abnormal service, handling, improper installation, or improper operation
  • Any alterations or modifications to the product

Does my FOLD Reformer Bed come pre-assembled?

No, but it's super simple to setup and we'll have you up and running in 5 minutes with our welcome video you'll receive after purchasing your bed.

What are the bed size specifications & dimensions?

Bed set up:
Length 2350mm x Width 600mm x Height 260/290mm (feet adjustable)

Bed folded:
1270mm x 680mm x 400mm

How many kgs can my FOLD reformer bed take?

130kg max. user weight

What springs come with the FOLD Reformer Bed?

5 Commercial stainless steel springs, including 2x heavy [red], 2x medium [Blue], and 1x light [yellow].

Does my FOLD Reformer Bed come with a jump board?

Yes, your FOLD Reformer Bed comes with a padded Jump board. This accessory adds a wide range of new exercises to your Pilates routine on the FOLD Reformer, and is particularly useful for integrating cardio exercises for advanced users.