Frequently Asked Questions
Here's everything you need to know. If there's anything else you need answering just drop us a note hello@foldreformer.com
Is there warranty offered with the Original FOLD Reformer?
Yes, we're proud to offer a 3-year warranty for the Original FOLD Reformer bed, giving you peace of mind. You can checkout FOLD Reformer's full warranty here.
When will I receive my Original FOLD Reformer?
Pre-order your Original FOLD Reformer today and you can expect to receive it in late October.
Once your FOLD Reformer has been manufactured, you'll receive and email from us confirming the delivery options available to you, which include the following:
We offer a 2 Person delivery service to the room of your choice. Our delivery partner will contact via text and email you once your bed has arrived at the warehouse and is ready for delivery.
For further information, please contact our team - hello@foldreformer.com
Do you offer finance?
Of course, we know it’s a big investment. That's why we're delighted to announce that we'll soon be able to offer flexible finance solutions, including 0% finance options that can flex for you. We're currently expect this to be in October, so join the FOLD mailing list to be first to know.
What do the colours mean for the spring system?
Our Reformers feature a total of 5 springs: two red springs, two green springs and one yellow spring.
Red = Highest strength (heavy resistance)
Green = medium strength (medium resistance)
Yellow = Low strength (light resistance)
- Yellow (Light Resistance):
Initial Tension: 1.7 kg (3.74 lbs)
Spring Rate (Mid-level Tension): 3.6 kg (7.92 lbs)
Max Tension: 11.9 kg (26 lbs)
Length: 470 mm
Coil Diameter: 24.7 mm
- Green (Medium Resistance):
Initial Tension: 2.6 kg (5.72 lbs)
Spring Rate (Mid-level Tension): 8.2 kg (18.04 lbs)
Max Tension: 19.3 kg (42 lbs)
Length: 470 mm
Coil Diameter: 26.4 mm - Red (Heavy Resistance):
Initial Tension: 19.6 kg (43.12 lbs)
Spring Rate (Mid-level Tension): 21.3 kg (47 lbs)
Max Tension: 29.7 kg (65 lbs)
Length: 370 mm
Coil Diameter: 29.2 mm
Can you adjust the height of the FOLD Reformer with extendable legs?
Yes, you can extend the height of the Reformer to 290mm off the floor.
What's the travel length of the carriage?
The travel length of the carriage is length is 185cm end to end.
What is the maximum weight & height allowance for the Original FOLD Reformer?
- The maximum weight limit is 130kg
- The maximum height is 6ft 4in
Is the FOLD Reformer App included with your purchase?
Yes, with every bed purchase you'll receive 3-months’ App complimentary access, which includes on demand classes, live workouts & events and much more. Following your 3 month free App access the monthly cost will be £9.99.
What happens if I need to replace the springs? Do you sell replacements?
Yes, we do. If you need to replace a single spring this can be done or if the full set needs replacing you can purchase our FOLD 5 spring set bundle.
Is the Jumpboard & Box included?
Yes, a Jumpboard & Box are included with every bed purchase and they'll match your FOLD Reformer's upholstery.
Does the FOLD Reformer come with a Foot Strap?
Of course, we include the foot-strap too which accompanies the double-hand & foot loops, so you can experience the full breadth of workouts whenever you need it.
Do you offer a studio or bulk discount rate?
Yes, we’re delighted to be able to offer a preferential studio or wholesale discount with the most competitive rates on the market.
Drop us an email with your requirements and we’ll do our best to get your dream studio up and running.
Is the FOLD Reformer suitable for commercial use?
They sure are! We have already partnered with 85+ studios to support them with making their dream studio a reality.
Plus, we’ve now extended our warranty to 3 years for all new studio partners.
Do you ship to Jersey, Guernsey, and the Channel Islands?
Yes, we do. Orders to the Channel Islands can be arranged directly with us. Just drop us an email when you're ready to make your purchase.
Please allow at least an extra 2 weeks on the estimated delivery times stated on the FOLD website.
Can I cancel my order?
When an order has been placed, we are unable to guarantee we will be able to cancel it prior to it being shipped.
Orders can be cancelled in 14-day cooling off but if it is canceled after it has been shipped, fees associated with shipping, delivery and set-up can not be refunded.
You can request a cancelation by contacting the Team hello@foldreformer.com.
Refunds can take up to approximately 5-10 working days, and processing times can vary depending on banks.