Thank you so much for your order and for taking the time to share your experience — welcome to the FOLD!
We’re really pleased to hear the delivery team were lovely and helpful, but we completely understand the challenge you faced with the crate and getting the Reformer into position.
Our FOLD Reformers are transported in a solid wooden crate to ensure they’re fully protected and arrive in perfect condition, ready for years of movement ahead. That said, we absolutely hear your feedback about accessibility.
We’ve taken this on board and with immediate effect, our deliveries will include updated cardboard packaging — still designed to protect your Reformer, but much easier to unbox. Plus, we've upgraded our delivery experience with a two-person service that ensures your FOLD Reformer is delivered to the room of your choice.
In the meantime, if you need any further support just let us know and we're on hand to help.
Team FOLD