Delivery Service
Original FOLD Reformer Delivery
Approximate shipping times: Pre-order today for delivery in 6 weeks time.
FOLD Reformer offers a range of delivery service including 2-person delivery across the UK including Scotland and Northern Ireland as standard. Where possible FOLD Reformer will provide you with at least two weeks prior notice for your delivery, to ensure you have more flexibility in making suitable arrangements for the arrival of your FOLD Reformer.
Channel Islands
Our mission is to make Reformer Pilates more accessible, that's why you'll find us also delivering to the Channel Islands for no extra cost the small caveat is that we kindly ask if you could allow 2 extra weeks on top of our UK Mainland delivery estimates. e.g 8 weeks would be 10 weeks. When you're ready to make your purchase please contact us directly.
Packing for your FOLD Reformer
Following feedback from our community we have recently introduced improved packaging to make it much smoother to get started with your at-home Reformer experience. Your FOLD Reformer will now arrive in a very strong reinforced cardboard box to ensure the bed stays in pristine condition during transit.
2-Person Delivery Service
Our 2 person delivery team is here to help bring your FOLD Reformer and accessory equipment through your front door and into the room of your choice, including up 3 flights of stairs. Please note that basements, attics, and other hard-to-reach areas are excluded.
2-Person Delivery Service Plus
All of the above, plus the delivery team will unbox your FOLD Reformer and place in your desired location, whilst removing all of the packaging to take away from the property. Please note that this does not include a full assembly white glove service (coming soon!).
A Sustainable Step Forward 🌱
We’re proud to announce our partnership with Ecodrive, supporting global efforts to replant trees and remove plastic from oceans. Within the past 12 months alone, we've planted over 7,000 trees in Kenya....and we're not stopping there, we’ve planted 5 trees for every FOLD Reformer order, including yours! Find out more about this initiative here.
FOLD Reformer Accessory Items
SHIPPING
Retail orders are shipped by Royal Mail delivery within 1-3 business days of purchase.
Shipping costs are as follows:
- 48-Hours Royal Mail Tracked - £3.99
- 24-Hours Royal Mail Tracked - £4.99
- DPD Next Day Delivery - £6.99
Once your order is processed, you will receive an email with your tracking number.
Occasionally we may send large retail orders (such as yoga mats) by courier. You will be notified if this is the case with your order.
FOLD Reformer is not responsible for delays in shipping caused by Royal Mail and DPD or other third parties, however please get in contact if you don't receive your order within 7 working days.
Frequently Asked Questions
Here's everything you need to know. If there's anything else you need answering just drop us a note hello@foldreformer.com.
When will I receive my FOLD Reformer if I ordered today?
Currently delivery times from date of purchase are approximately 9-11 weeks.
Once your FOLD Reformer has been manufactured, you'll receive and email from us confirming the delivery options available to you, which include the following:
A 2 Person delivery service to the room of your choice. Our delivery partner will contact via text and email you once your bed has arrived at the warehouse, passed quality control and is ready for delivery.
If you are unavailble on the date provided the service will move to a one person kerbside delivery and the delivery company will contact you to arrange a suitable time.
For further information, please contact our team - hello@foldreformer.com
Do you ship internationally?
UK
We currently ship to all locations within the UK, including Northern Ireland & the Channel. Where possible we'll always try to use our complimentary 2-person delivery service. On some occasions this might not be possible but will be communicated well in advance of your final delivery date.
Europe
We currently deliver to Austria, Belgium, Germany, France, Netherlands, Italy & Ireland. We are aiming to expand to the rest of Europe later in October 2025.
Middle East
We have an exclusive partnership with Ninjoo and can deliver the Original FOLD Reformer across the Middle East. Slide on over to FOLD Reformer Middle East, to pre-order your Original FOLD Reformer today.
Rest of the World
We are now offering worldwide shipping for our Commercial offering for four beds or more. If this is of interest to you - get in touch.
For individual customers we're working on it! Our ultimate goal is for everyone to experience the power of at-home workouts on our FOLD Reformer beds , and we’re working on it. Join our mailing list, and tell us where we should deliver next.
What if I'm not available for delivery or on holiday?
We understand life gets busy and could well be one of the many reasons you opted for your Original FOLD Reformer. That's why we've hand picked our delivery partners that offer full flexibility for your delivery. Once your bed is ready for delivery you'll be contacted via email and text offering you a delivery date - can't make it?
Simply choose another date that works for you.
Do you deliver to the room of your choice?
Yes, we do. This is our primary delivery service and where possible our delivery partners will deliver your FOLD Reformer to the room of your choice. Please note that basements, attics, and other hard-to-reach areas are excluded.
If you’re seeking a little bit extra support with your delivery why not upgrade to our paid for 2-Person Delivery Plus service, where our team will unbox your bed in your desired location within your home and will then remove and dispose of all packaging.
Later this summer we’ll be launching our full white glove service - more to come!
What delivery options are available?
2-Person Delivery Service:
• Delivery to the room of your choice. Maximum of 3 flights of stairs
• Excludes basements, attics, and hard-to-reach areas
2-Person Delivery Service Plus:
• Includes all standard 2-person delivery features
• Unboxing service
• Packaging removal
• Placement in desired location
How much notice will I get for delivery?
Once your stock is allocated Rhenus Home Delivery will contact you by SMS giving you a list of delivery options. One day prior to your delivery Rhenus will share a 3 hours window and on the day of the delivery you will be called to notify they are 30 minutes away.
What happens if I miss my delivery date?
This is a one-date-only delivery service. If you can't make the scheduled date, contact us immediately. Failed deliveries may result in order cancellation and refund, minus delivery attempt costs.
What is FOLD's sustainability initiative?
FOLD partners with Ecodrive to support global reforestation efforts. We've planted over 6,500 trees in Kenya in the past 12 months, and we plant 5 trees for every FOLD Reformer ordered.
What is the return code for accessories and socks?
When returning accessories or socks, use the first 4 digits of your FOLD order number as your return code. For example, if your order number is FOLD782391, your return code would be 7823.
Visit our returns page to begin your return process using this code.