Delivery
Original FOLD Reformer Delivery
Approximate shipping times: 8-10 weeks.
Due to unprecedented demand, we’re ramping up our manufacturing to keep up—but this means our current lead times are longer than we’d like. We know waiting isn’t ideal, but we know it will be worth it.
Rest assured, we’re doing everything we can to speed things up while maintaining the quality you love. So don't miss out and order yours today.
FOLD Reformer offers a range of delivery service and where possible tries to offer the 2-person service. Please note there are times where this service is not possible and Kerbside only delivery service is available for Northern Ireland and Scotland customers.
Where possible FOLD Reformer will provide you with at least two weeks prior notice for your delivery, to ensure you have more flexibility in making suitable arrangements for the arrival of your FOLD Reformer.
2-Person Delivery Service
Our 2 person delivery team is here to help bring your FOLD Reformer and accessory equipment to your front door.
Your FOLD Reformer will be delivered through the threshold of your home.
If possible, the team may help place it in a room of your choice, but this depends on the size and accessibility of your property. Please note that basements, attics, and other hard-to-reach areas are excluded.
Kerbside Delivery Service
Your bed will be delivered on a Kerbside delivery
If the kerbside delivery is unsuccessful, we’ll need to cancel your order and issue a refund, minus the cost of the attempted delivery.
Important Notes
This is a one-date-only delivery service. If you’re unavailable on the scheduled date, let us know immediately. We’ll pass your details to the delivery team, who will arrange an alternative kerbside-only delivery. Unfortunately, we can’t offer specific alternative dates upon request. If the kerbside delivery is unsuccessful, we’ll need to cancel your order and issue a refund, minus the cost of the attempted deliveries.
A Sustainable Step Forward 🌱
We’re proud to announce our partnership with Ecodrive, supporting global efforts to replant trees and remove plastic from oceans. To celebrate, we’ve planted a tree for every FOLD Reformer order, including yours! Find out more about this initiative here.
FOLD Reformer Accessory Items
SHIPPING
Retail orders are shipped by Royal Mail delivery within 1-3 business days of purchase.
Shipping costs are as follows:
- 24-Hours Royal Mail Tracked - £3.99
- 48- Hours Royal Mail Tracked - £4.99
- DPD Next Day Delivery - £6.99
Once your order is processed, you will receive an email with your tracking number.
Occasionally we may send large retail orders (such as yoga mats) by courier. You will be notified if this is the case with your order.
FOLD Reformer is not responsible for delays in shipping caused by Royal Mail, Evri, DPD or other third parties, however please get in contact if you don't receive your order within 7 working days.
I own a small studio in London and we've had such wonderful reviews from our clients on these beds. From the moment we ordered them everything was incredibly smooth. Easy order process and delivery, the company also reached out to us to offer a studio discount as I hadn't seen it on their website.
Absolutely love my new reformer and the new app is great for getting to grips with all the different exercises you can do
I’ve been doing Pilates with Reformee for 16 years, and I’ve always dreamed of having my own reformer machine. Space was an issue—until I discovered The Fold. It’s incredibly easy to fold away and doesn’t take up much room, yet it has a high-quality, sturdy structure. I also love the app, which offers a variety of workouts I can do anytime I want, all from the comfort of my home. Best investment ever!
Delivery men were lovely and really helpful. However stated they couldn’t take it upstairs - thankfully my place was on one level but don’t recall seeing this stated when buying. Especially if women living alone in apartments/flats order this - I feel it needs to be stated more clearly. If it is, apologies if I missed it.
Also the crate is incredibly hard to get into by myself and have to wait until I have family members round to help. Again, not great if living alone without tools it also stated on the email that some delivery drivers would help, but my delivery drivers weren’t able.
I’m really excited to use it but can’t yet get into it!
Thank you so much for your order and for taking the time to share your experience — welcome to the FOLD!
We’re really pleased to hear the delivery team were lovely and helpful, but we completely understand the challenge you faced with the crate and getting the Reformer into position.
Our FOLD Reformers are transported in a solid wooden crate to ensure they’re fully protected and arrive in perfect condition, ready for years of movement ahead. That said, we absolutely hear your feedback about accessibility.
We’ve taken this on board and with immediate effect, our deliveries will include updated cardboard packaging — still designed to protect your Reformer, but much easier to unbox. Plus, we've upgraded our delivery experience with a two-person service that ensures your FOLD Reformer is delivered to the room of your choice.
In the meantime, if you need any further support just let us know and we're on hand to help.
Team FOLD
It’s more than I expected. Very well built and looks lovely in my home.