Delivery Service

Original FOLD Reformer Delivery 

The most accurate and up to date shipping times are featured on the Original FOLD Reformer product page, directly underneath the 'add to basket'. Please note delivery times vary across the 6 colourways. 

FOLD Reformer offers a range of delivery service including 2-person delivery across the UK including Scotland and Northern Ireland as standard. Where possible FOLD Reformer will provide you with a a weeks prior notice for your delivery, to ensure you have more flexibility in making suitable arrangements for the arrival of your FOLD Reformer.

Channel Islands, Scotland & Northern Ireland Delivery Times

Our mission is to make Reformer Pilates more accessible, that's why you'll find us also delivering to the Northern Ireland, out of area locations in Scotland & the Channel Islands for no extra cost the small caveat is that we kindly ask if you could allow 3-4 extra weeks on top of our UK Mainland delivery estimates. e.g 4 weeks would be 8 weeks. When you're ready to make your purchase please contact us directly. 

2-Person Delivery Service (Standard)

Our 2 person delivery team is here to help bring your FOLD Reformer and accessory equipment through your front door and into the room of your choice, including up 2 flights of stairs*. Please note that basements, attics, and other hard-to-reach areas are excluded. *Unless they deem it to be unsafe.

2-Person Delivery Service Plus (£29.00 at checkout) 

All of the above, plus the delivery team will unbox your FOLD Reformer and place in your desired location, whilst removing all of the packaging to take away from the property. Please note that this does not include a full assembly white glove service.

STUDIO Reformer Delivery 

Because of its size and non-folding design, your STUDIÔ Reformer is delivered in a bespoke wooden crate, built to protect your Reformer’s premium real-wood frame so it  arrives exactly as it left us.

Our delivery team will aim to place your Reformer in the room of your choice. 
Due to the size and weight of the crate, this isn't guaranteed. In some cases delivery may be completed at your doorstep.

A Sustainable Step Forward 🌱

We’re proud to announce our partnership with Ecodrive, supporting global efforts to replant trees and remove plastic from oceans. So far, we've planted over 22,500 trees in East Africa....and we're not stopping there, we’ve planted 5 trees for every FOLD Reformer order, including yours! Find out more about this initiative here.

FOLD Reformer Accessory Items

SHIPPING

Retail orders are shipped by Royal Mail delivery within 1-3 business days of purchase. 

Shipping costs are as follows:

  • 48-Hours Royal Mail Tracked - £3.99
  • 24-Hours Royal Mail Tracked - £4.99
  • DPD Next Day Delivery - £6.99

Free delivery on orders over £30.

Once your order is processed, you will receive an email with your tracking number.

Occasionally we may send large retail orders (such as yoga mats) by courier. You will be notified if this is the case with your order.

FOLD Reformer is not responsible for delays in shipping caused by Royal Mail and DPD or other third parties, however please get in contact if you don't receive your order within 7 working days.

Fold FAQs

  • Following feedback from our community we have improved our packaging. Your FOLD Reformer will arrive in a strong reinforced cardboard box that ensures the bed's pristine condition, during transit.

  • The most accurate and up to date delivery times are displayed on the Original FOLD Reformer product page and can be found under 'add to basket'. 

    Once your FOLD Reformer has been manufactured, you'll receive an email from us confirming the delivery options available to you, which include the following:

    A 2 Person delivery service to the room of your choice. Our delivery partner will contact you via text or email once your bed has arrived at the warehouse, passed quality control and is ready for delivery.

  • We understand life gets busy and could well be one of the many reasons you opted for your Original FOLD Reformer. That's why we've hand picked our delivery partners that offer full flexibility for your delivery. Once your bed is ready for delivery you'll be contacted via email and text offering you a delivery date - can't make it?

    Simply choose another date that works for you.

  • Yes, we do. This is our primary delivery service and where possible our delivery partners will deliver your FOLD Reformer to the room of your choice. Please note that basements, attics, and other hard-to-reach areas are excluded.

    If you’re seeking a little bit extra support with your delivery why not upgrade to our paid for 2-Person Delivery Plus service, where our team will unbox your bed in your desired location within your home and will then remove and dispose of all packaging. 

  • 2-Person Delivery Service:
    • Delivery to the room of your choice. Maximum of 2 flights of stairs
    • Excludes basements, attics, and hard-to-reach areas

    2-Person Delivery Service Plus:
    • Includes all standard 2-person delivery features
    • Unboxing service
    • Packaging removal
    • Placement in desired location

  • Once your stock is allocated our delivery partner will contact you by SMS giving you a list of delivery options. One day prior to your delivery, our delivery partner will share a 3 hours window and on the day of the delivery you will be called to notify they are 30 minutes away.

  • We’re really sorry about that - this is a rare occurence! If the box looks damaged on arrival, please tell the driver and take photos before signing. Then send us a message with:

    • Your order number
    • For damage: clear photos and/or a short video showing the issue
    • For a missing part: the name of the missing item and a photo of everything that arrived

    Our team will review this and get back to you as soon as possible.

  • Our team will bring your Reformer to the room of your choice, up to 2 flights of stairs. Before moving it, they’ll do a quick health and safety check of the route. Some routes, such as narrow or steep staircases and tight landings, may not be safe for the Reformer or our team. 

    If access is tricky but manageable, they may ask you to sign a waiver before carrying on. If they decide the route isn’t safe, they’ll leave your Reformer in the nearest safe spot instead. If your Reformer can’t reach the room you’d like, just contact us and we’ll work out the best solution together, along with our delivery partner. 

    Please note delivery to your chosen room is not guaranteed but we will always do our best to get it there.