Warranty Terms and Conditions

1. Standard Warranty

Included with your FOLD Reformer purchase

WARRANTY COVERAGE
Applies to the original purchaser only and is non-transferable.

• Frame: 3 years
• Carriage & Footbar: 1 year
• Springs: 1 year
• Straps & Ropes: 1 year
• Upholstery: 6 months
• All other fixtures, fittings & accessories: 1 year

SUPPORT & SERVICING

• Parts are provided free of charge for faults within the listed warranty periods
• If a service visit from one of our technicians is required, a call-out fee of £250 will apply. This fee covers travel and initial assessment. In addition, a £100 labour charge for any repair, adjustment, or diagnostic work carried out on-site.

KEY CONDITIONS

• Warranty begins from the date of delivery
• Warranty must be activated within 30 days of delivery; if not activated, it will be void
• Proof of purchase is required
• Warranty is non-transferable
• Covers parts only – no labour, installation, or shipping costs.
• Claims must be submitted within 7 days of identifying a fault.

HOW TO MAKE A CLAIM 

1. Click the link in your emails that was used for warranty registration.
2. The Orbit 4 Fault Logging Form will open in your browser.
3. Fill out the form with fault details, a description, and any relevant attachments.
4. FÔLD will be notified of your issue.
5. The FÔLD team will review your ticket and may contact you for more information.
6. Provide any additional details they request via email.
7. FÔLD will then assess your warranty status to determine if your case is covered under warranty.

EXCLUSIONS AND LIMITATIONS

This warranty does not apply and will be rendered void under any of the following circumstances. These exclusions are designed to ensure fair and consistent warranty application.

See separate Exclusions and Limitations page 

2. Premium Warranty

£299 – Enhanced coverage providing priority support, including 1x call-out, for complete peace of mind.

INCLUDES EVERYTHING IN BASIC, plus:

ENHANCED COVERAGE 

• Frame: extended to 5 years

• Carriage & Footbar: 2 years

• Springs: extended to 2 years

• Straps & Ropes: extended to 2 years

• Upholstery: extended to 1 year

• All other fixtures, fittings & accessories: extended to 2 years

• Replacement parts and shipping: fully covered

• Includes 1x Call-Out Visit*: You are entitled to one complimentary call-out within the first 12 months for an on-site inspection or repair by an authorised FOLD technician.

This complimentary call-out must be used within the first 12 months; if unused, it will be void after the 12-month period.

If the issue is not resolved during the first visit, FOLD will cover one additional visit for the same issue at no extra cost.

Any further call-outs beyond this will be charged at £250 per visit, plus £100 per hour of labour.

*FOLD reserves the right to determine whether a reported issue can be resolved through the provision of replacement parts for customer installation or whether an authorised technician is required to attend. This assessment will be made at FOLD’s discretion, based on the nature of the fault and the evidence provided by the customer.

SUPPORT & SERVICING

• Priority access to the FOLD customer support team

• Fast-track dispatch of replacement parts

• Full product replacement if the fault cannot be resolved (subject to inspection)

KEY CONDITIONS

• Warranty begins from the date of delivery

• Premium Warranty must be purchased and activated within 30 days of delivery

• You must activate your warranty within 30 days of delivery or it is void

• Proof of purchase is required and warranty is non-transferable

• Claims must be submitted within 7 days of fault discovery

EXCLUSIONS AND LIMITATIONS

This warranty does not apply and will be rendered void under any of the following circumstances. These exclusions are designed to ensure fair and consistent warranty application.

See separate page