Warranty Terms and Conditions
At FOLD Reformer Ltd, we take pride in delivering quality equipment made to move with you. We offer a limited parts warranty to cover manufacturing faults and material defects on original FOLD Reformers, with the following coverage:
Registered Address:
FOLD Reformer Ltd
85 Great Portland Street, First Floor
London, England, W1W 7LT
Company No. 15774859
Warranty Coverage
- Frame: 3 years
- Carriage & Foot-bar: 2 years
- Springs: 1 year
- Straps & Ropes: 1 year
- Upholstery: 6 months
- All other fixtures, fittings & accessories: 1 year
Key Conditions
- Warranty begins from the date of delivery.
- Covers parts only – labour, travel, or installation costs are not included.
- Claims must be raised within 14 days of any fault or damage being identified.
- Warranty is void if:
- The bed has been customised or modified in any way.
- There is evidence of misuse by children, animals, or negligence.
- Damage occurs due to external forces outside of our control (commonly known as Acts of God).
- Non-FOLD parts or accessories have been used.
Original FOLD Reformer Reviews
We think the FOLD Reformer is great, but our opinion doesn’t matter half as much as what our community has to say. Checkout our latest reviews.
I own a small studio in London and we've had such wonderful reviews from our clients on these beds. From the moment we ordered them everything was incredibly smooth. Easy order process and delivery, the company also reached out to us to offer a studio discount as I hadn't seen it on their website.
Absolutely love my new reformer and the new app is great for getting to grips with all the different exercises you can do
I’ve been doing Pilates with Reformee for 16 years, and I’ve always dreamed of having my own reformer machine. Space was an issue—until I discovered The Fold. It’s incredibly easy to fold away and doesn’t take up much room, yet it has a high-quality, sturdy structure. I also love the app, which offers a variety of workouts I can do anytime I want, all from the comfort of my home. Best investment ever!
Delivery men were lovely and really helpful. However stated they couldn’t take it upstairs - thankfully my place was on one level but don’t recall seeing this stated when buying. Especially if women living alone in apartments/flats order this - I feel it needs to be stated more clearly. If it is, apologies if I missed it.
Also the crate is incredibly hard to get into by myself and have to wait until I have family members round to help. Again, not great if living alone without tools it also stated on the email that some delivery drivers would help, but my delivery drivers weren’t able.
I’m really excited to use it but can’t yet get into it!
Thank you so much for your order and for taking the time to share your experience — welcome to the FOLD!
We’re really pleased to hear the delivery team were lovely and helpful, but we completely understand the challenge you faced with the crate and getting the Reformer into position.
Our FOLD Reformers are transported in a solid wooden crate to ensure they’re fully protected and arrive in perfect condition, ready for years of movement ahead. That said, we absolutely hear your feedback about accessibility.
We’ve taken this on board and with immediate effect, our deliveries will include updated cardboard packaging — still designed to protect your Reformer, but much easier to unbox. Plus, we've upgraded our delivery experience with a two-person service that ensures your FOLD Reformer is delivered to the room of your choice.
In the meantime, if you need any further support just let us know and we're on hand to help.
Team FOLD
It’s more than I expected. Very well built and looks lovely in my home.
