Shipping policy

Delivery

We deliver to the countries shown at checkout. Delivery options and charges are always shown at checkout before you pay.

FÔLD Reformer: United Kingdom

  • Free 2-Person Premium Delivery: our 2-person team delivers your Reformer to the room of your choice, on a day that works for you. The courier will contact you to arrange your delivery date.
  • 2-Person Delivery Plus (£29): as above, plus unboxing and removal of all packaging. Room of choice delivery depends on safe access. Please let us know before delivery about narrow stairways, lifts or anything that could make access difficult.
  • FÔLD Reformer: Europe Free 2-person delivery to the countries shown at checkout. The courier will contact you to arrange your delivery date. 
  • Pre-Loved Reformers 2-person delivery to the room of your choice: £50 to mainland UK addresses and £75 to Northern Ireland. 

STUDIO Reformer

Free delivery to the UK and Europe. EU delivery takes 10 to 12 weeks. We'll confirm your delivery window when you order.

Accessories and ÔWEAR Retail

Orders are dispatched within 1 to 3 working days by Royal Mail or DPD.

UK options:

  • 48-Hour Tracked: £3.99 (order by 4pm, 2 to 3 working days)
  • 24-Hour Tracked: £4.99 (order by 4pm, 1 to 2 working days)
  • DPD Next Day: £6.99 (order by 4pm) - Free UK standard delivery on accessory orders over £50, and on ÔWEAR orders over £30 Ireland: DHL Global Mail Tracked, €4.99 (3 to 5 working days). Europe: EU Standard Tracked from £5 (3 to 5 working days). Free international delivery is available on some accessory orders over £50; eligible options are shown at checkout.

 

  • Once your order has been dispatched, we'll email you your tracking number. Larger retail items may be sent by courier, and we'll let you know if this applies to your order. Mixed orders and timescales If your order contains a Reformer and accessories, they may arrive in separate deliveries from different carriers. Unless we agree a different date with you, we'll deliver within 30 days of your order being confirmed.

 

  • For pre-orders, we'll give you an estimated delivery window when you order and update you if it changes. Problems with delivery If your order hasn't arrived when expected, or arrives damaged, contact us at hello@foldreformer.com and we'll put it right. Your order is our responsibility until it is delivered to you. If a delivery fails because the address or contact details given were incorrect or incomplete, a redelivery charge may apply, as set out in our Terms of Service.